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Terms & Conditions

Street Shoe Terms & Conditions of Business
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER 


Making A Purchase
Making a purchase couldn't be easier. Just browse our shopping cart by category or brand and add items to your cart. We try to ensure that 95% of items on the website are in stock although inevitably sometimes we do run out of stock of some items.
Payment is through PayPal, whereby you can pay with your PayPal account, credit or debit card. We trade in sterling (GBP). Cards keyed online are automatically debited at the time of purchase, through our payment service, PayPal. We do not store any financial information (i.e. credit card, debit card details). 


Shipping And Handling
Special Offer - free delivery within the UK.
Overseas shipping costs vary according to weight/value and destination. Please contact us via email at sales@streetshoe.net if you are ordering from outside the UK. We currently ship using Royal Mail and Interparcel.

Delivery Schedule
Your order will normally be dispatched within 48 hours from payment received, but please allow up to 5 working days (from dispatch) for delivery (within the UK).  If your order is urgent and you require guaranteed delivery, please call us or email us first with your contact details and requirements. 


Returns
Under the EC Distance Selling Directive, if you are not completely satisfied with your purchase (excluding sale items) please notify us within 7 days of receiving the goods. To exercise your right of cancellation you must give written notice to us by post or email, giving details of the goods ordered and your details. We will then issue a returns reference number and address.
Then simply return the item/s to us in their original condition and packaging unworn, unused and re-saleable within 14 days. Once we are satisfied with the condition of the return, the full purchase price will be refunded, (excluding original delivery charge), or exchanged for a different size /colour, if preferred. We will refund or exchange the items within 30 days after we receive the returned goods. Original postage charges are not refundable and the customer will be responsible for all costs associated with the return shipment.
Please ensure you repackage your return appropriately to prevent any damage to the items or boxes. .

Faulty Goods 
All orders are carefully checked before shipping to ensure the best possible quality and service. However, if your goods are faulty please follow the same procedure as above. Once we are satisfied that a fault exists we will refund the original cost, plus all reasonable postage and packing costs.
This returns policy does not affect your statutory rights.

 

Cancellation by Street Shoe
We reserve the right to cancel the contract between us if a) we have insufficient stock to deliver the goods you have ordered, b) we do not deliver to your area, or c) one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract, we will notify you by email and we will re-credit your account with any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 



Credit Card Security
Online credit card transactions are handled securely by specialised payment processors. They comply with the Payment Card Industry (PCI) Data Security Standards (DSS) and are externally audited in this respect.  We do not store your credit or debit card details.

Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition our only obligation will be, at your option: - a) to make good any shortage or non-delivery, b) to replace or repair any goods that are damaged or defective, or c) to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchased. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 



Product Variances 
Please note it is possible that some information may be incomplete, out of date or inaccurate, however we strive to ensure all information posted on our website is as correct and up-to-date as possible. Images and descriptions or any other information contained in this website are for general information and guidance. There may be minor variations in the images, which we are unable to control. If an error is found prior to the dispatch of your goods we will inform you as soon as possible. 



Complaints Procedure
In the unlikely event that you have a complaint concerning an order with Street Shoe - Email sales@streetshoe.net,  

 


Privacy Policy
Street Shoe are committed to protecting your privacy. We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored by your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service. We will not e-mail you except in connection with your current order or query unless you are subscribed to our mailing list. We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law. The type of information we will collect about you includes: your name, address, phone number, email address, and goods ordered. We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. 



Governing Law
This contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts shall have jurisdiction to resolve any disputes between us. Third Party Rights Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.



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